12 general skills or competencies (Job family competencies) for Inside Sales Manager
Skill definition-Initiating calls to prospective customers to sell products and services that prioritize the needs and interests of buyers.
Level 1 Behaviors
(General Familiarity)
Explains the importance of outbound sales calls in achieving business goals.
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Level 2 Behaviors
(Light Experience)
Works with specific tools used in handling outbound calls to meet sales quotas.
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Level 3 Behaviors
(Moderate Experience)
Performs call monitoring to outbound calls to identify new sales opportunities and generate more leads.
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Level 4 Behaviors
(Extensive Experience)
Oversees outbound sales activities to ensure teams' adherence to industry standards and call center metrics.
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Level 5 Behaviors
(Mastery)
Forecasts future trends on outbound calling to gain competitive advantage on the market.
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Skill definition-Prospecting techniques used in search of potential customers and to boost sales.
Level 1 Behaviors
(General Familiarity)
Lists the new tools and techniques required to perform successful cold calling.
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Level 2 Behaviors
(Light Experience)
Tracks all the records in cold calling and sales prospecting.
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Level 3 Behaviors
(Moderate Experience)
Maintains partnerships with clients through cold calling.
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Level 4 Behaviors
(Extensive Experience)
Provides training to employees on cold calling and outreach tactics to enhance their performance.
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Level 5 Behaviors
(Mastery)
Establishes the latest and effective cold calling strategies from basic research to follow-up.
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12 soft skills or competencies (core competencies) for Inside Sales Manager
Skill definition-Knowledge of and ability to apply a set of quantifiable measurements to determine how effectively an individual, team or organization is achieving a business objective.
Level 1 Behaviors
(General Familiarity)
Describes the concepts and purposes of Key Performance Indicators (KPI).
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Level 2 Behaviors
(Light Experience)
Follows up on regular action items related to KPI implementation.
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Level 3 Behaviors
(Moderate Experience)
Defines KPIs in terms of Specific, Measurable, Achievable, Realistic, and Timely (SMART) goal criteria.
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Level 4 Behaviors
(Extensive Experience)
Develops and delivers training programs on KPI practices to employees and managers.
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Level 5 Behaviors
(Mastery)
Defines and modifies strategic KPIs to drive organizational objectives and priorities.
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Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Documents best practices in planning and organizing work to address important tasks.
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Level 2 Behaviors
(Light Experience)
Discusses the positive and negative outcomes of planning and organization in the workplace.
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Level 3 Behaviors
(Moderate Experience)
Helps set up new practices to anticipate and address the needs of planning and organization initiatives.
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Level 4 Behaviors
(Extensive Experience)
Facilitates the adoption of advanced tools to streamline the process of planning and organization.
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Level 5 Behaviors
(Mastery)
Develops best practices in planning and organizing activities to improve organizational efficiency.
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Summary of Inside Sales Manager skills and competencies
There are 0 hard skills for Inside Sales Manager.
12 general skills for Inside Sales Manager, Outbound Sales Calls, Cold Calling, Inside Sales, etc.
12 soft skills for Inside Sales Manager, Key Performance Indicators (KPI), Planning and Organizing, Coordination, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Inside Sales Manager, he or she needs to be skilled in Key Performance Indicators (KPI), be skilled in Planning and Organizing, and be skilled in Coordination.